TERMS & CONDITIONS
By engaging with or placing an order from www.ellbespokedesigns.com, it is deemed to constitute acceptance of the following terms and conditions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", "You" and "Your" refers to you, the person accessing this website and accepting ELL Bespoke Designs’ terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to ELL Bespoke Designs. "Party", "Parties", or "Us", refers to both the Customer and ourselves, or either the Customer or ourselves.
We have a secure checkout system on our website for all standard products. We accept online payment via all major credit cards or PayPal.
Any bespoke orders with an individual quotation, can be paid via BACS transfer or PayPal invoice. There will be a transaction fee of 3% on all PayPal invoices to cover the transaction fee we receive from PayPal.
All prices are clearly displayed on our website (www.ellbespokedesigns.com). We reserve the right to update the product details or prices on our website without prior notice. Any confirmed orders already processed will not be affected by a price increase.
For our bespoke orders, a full personalised quotation will be provided after your consultation. You (the customer) must provide written approval and full payment of this quotation before your items will be produced. Payment must be received within thirty (30) days of you receiving your quotation, otherwise we reserve the right amend the quote.
It is the responsibility of the customer to ensure all personalisation options are correct, including colour choices and spelling of any words. We will produce items exactly to the process specification. If you notice a mistake, please contact us as soon as possible. If the item(s) have not gone into production, we may be able amend with no additional charge.
Due to the handcrafted nature of our production process, there may be minor differences between a number of the same products. Each item is produced using the same process and will include all elements displayed on our website (or in digital proof provided for bespoke orders). Every effort is made to ensure all items are uniform but we cannot accept responsibility for these minor discrepancies and they do not warrant a refund.
We pride ourselves on ensuring you receive quality products. We quality check all items and carefully package all items before they leave us. However, if there are any issues, please contact us and refer to our returns policy.
Due to the delicate design of many of our items, they must be handled with care by the customer. Some of our products may also contain small parts not suitable for young children.
Standard items ordered direct from website:
We aim to produce all items within 3-5 working days from your order date. All standard items are usually produced and distributed within a maximum of 10 working days but please allow additional time during peak times (such as Christmas).
If your item is required for a particular date, please contact us to discuss before placing your order.
We will post all items on the same day as the order is completed.
Bespoke items ordered from quotation:
Please inform us of your event date during your consultation. We will endeavour to ensure you have your items in good time, where possible.
We will advise a personalised time frame for production on our quotation. This is based on the complexity and quantity of your order. Production will not commence until we have received full payment and approval of proof.
We advise booking your consultation no later than two months prior to the date you require your items to ensure there is enough time for design, approval and production of items.
Customers must book a bespoke consultation to discuss requirements. A questionnaire will be sent out upon booking or consultation. This must be completed and returned to us ahead of the call.
After the consultation, you will receive the following:
A generalised proof (without your personal information) of design based on discussion regarding style, colours, fonts etc. We will provide one small amendment (such as colour or font change) free of charge. Any larger amendments will incur a design fee payable before amends are made.
A quotation including total cost for amount required. This will include 2nd class signed for delivery. The quotation will also advise production lead time.
There is no obligation to purchase at this stage. Should you wish to proceed, full payment must be received before a personalised proof is produced.
It is the customers responsibility to check the proofs thoroughly and ensure all wording is correct. Once the order has gone into production, we will not be able to make any amends without an additional charge. We require all proofs to be approved with electronic written confirmation before we begin production. A delay in approving the proof will delay when you receive the final product.
Delivery times do not include production time.
Delivery options are provided during check and show estimated delivery times. All standard delivery items are posted out the same day of completion via Royal Mail 2nd Class service. All express delivery items are posted out the same day of completion via Royal Mail Special Delivery Guaranteed by 1pm service.
A flat rate of £2.95 is payable for all standard delivery. All orders over £50 will receive free standard delivery. Express delivery is charged at £8.95 regardless of spend.
All bespoke orders (min order of £50) will be send via Royal Mail signed for 2nd Class. There is no delivery charge for this service. If you require quicker delivery, an additional charge will be added to your order dependant on weight and dimensions.
All delivery charges are based on mainland United Kingdom only. For any other locations, please contact us directly for any additional delivery charges.
Returns & Cancellations
As all items are personalised and made to order, we are unable to accept any returns unless the item(s) is/are faulty. Photographic evidence of the faulty item(s) will be requested, and we may ask you to return the item(s) to us before we provide a replacement or refund.
You can cancel your order up to the point where we have begun to produce your item(s). If you wish to cancel, please contact us as soon as possible after placing the order and we will advise if we have begun production. If not, we will process a full refund.
All promotions are run directly by ELL Bespoke Designs.
A promotion cannot be used in conjunctions with any other offer. No alternative will be offered and are subject to availability.
We reserve the right to amend or withdraw an offer at any time.
ELL Bespoke Designs own the intellectual property rights for all products, design and wording on www.ellbespokedesigns.com. All intellectual property rights are reserved.
You must not copy, publish or reproduce any of the products, designs, photography or imagery under any circumstances.
Where applicable, it is the customers responsibility to ensure they have gained any required permissions for use of any material you ask us to include in our products. This includes, but not limited to, any poems, readings, hymns you wish to include in items such as an order of service.
ELL Bespoke Designs cannot be held responsible for breach of any third-party copyright.
All designs from our bespoke service will always remain the property of ELL Bespoke Designs. Any physical copies of the designs must be ordered directly through us. We reserve the right to amend your bespoke design into a template for general sale on our website. This design will not appear on our website until after your event date has elapsed.
We require a minimum order of £50 on all bespoke orders.
At ELL Bespoke Designs, we take your privacy very seriously. We process any personal information in line with the Data Protection Act and will never share your information with any third party.
We reserve the right to amend or update our terms and conditions at any point without prior notice.