DELIVERY POLICY
We make every effort to get your products to you as soon as we possibly can. Please ensure you factor in production and delivery times into your order and contact us if you require a product by a certain date.
Delivery times do not include production time.
Delivery options are provided during checkout and show estimated delivery times. All standard delivery items are posted out the same day of completion via Royal Mail 2nd Class service. All express delivery items are posted out the same day of completion via Royal Mail Special Delivery Guaranteed by 1pm service.
A flat rate of £2.95 is payable for all standard delivery. All orders over £50 will receive free standard delivery. Express delivery is charged at £8.95 regardless of spend.
All bespoke orders (min order of £50) will be sent via Royal Mail Tacked 24 with signature. There is no delivery charge for this service. If you require quicker delivery, an additional charge will be added to your order dependant on weight and dimensions.
All delivery charges are based on mainland United Kingdom only. For any other locations, please contact us directly for any additional delivery charges.
RETURN POLICY
As all items are personalised and made to order, we are unable to accept any returns unless the item(s) is/are faulty. Photographic evidence of the faulty item(s) will be requested, and we may ask you to return the item(s) to us before we provide a replacement or refund.
You can cancel your order up to the point where we have begun to produce your item(s). If you wish to cancel, please contact us as soon as possible after placing the order and we will advise if we have begun production. If not, we will process a full refund.